Terms of Service

By accessing or using the Celevend platform ("Platform"), including our website at celevend.com, mobile applications, and all related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must discontinue use of the Platform immediately.

These Terms constitute a legally binding agreement between you and Celevend Limited (RC 9277824), trading as "Celevend" ("Celevend," "we," "us," or "our"), a company incorporated under the laws of the Federal Republic of Nigeria. By creating an account, making a booking, or listing services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

Celevend is an online marketplace that connects customers with vendors offering a wide range of event-related and lifestyle services across Nigeria. Our Services include:

• A web platform for browsing, comparing, and booking vendors
• Mobile applications for customers and vendors (iOS and Android)
• In-app messaging between customers and vendors
• Event planning tools including budgets, checklists, guest lists, and collaboration
• Secure payment processing through our payment partner, Paystack
• Vendor identity verification through our verification partner, Smile Identity
• Review and rating system for completed bookings

Celevend acts as a marketplace facilitator. We are not a party to the agreements between customers and vendors, and we do not provide, perform, or guarantee any vendor services. Vendors are independent service providers and are solely responsible for the quality, safety, and legality of the services they offer.

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and complete
• Keep your login credentials confidential and not share them with third parties
• Accept responsibility for all activities that occur under your account
• Notify us immediately at support@celevend.com if you suspect unauthorized access
• Use only one account per person — duplicate accounts may be suspended

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent purposes.

Vendors who register on the Platform agree to the following obligations:

Service Listings

• Provide accurate, truthful descriptions of all services and pricing
• Keep service listings, availability, and pricing up to date
• Only list services you are legally permitted and qualified to provide
• Use only original photos and content you have the right to use
• Maintain appropriate licenses, permits, and insurance for your services where applicable

Booking Fulfilment

• Honour all confirmed bookings and deliver services as described
• Respond to customer inquiries and booking requests in a timely manner
• Communicate proactively if any issues arise that may affect service delivery
• Maintain professional conduct in all interactions with customers

Platform Commission

Celevend charges a platform commission on each completed booking. The commission rate varies based on your subscription tier:

• Free tier: 8% commission per booking
• Basic tier: 5% commission per booking
• Pro tier: 3% commission per booking

Commission is automatically deducted at the point of payment through Paystack's subaccount split system. The remaining amount is settled directly to your registered bank account by Paystack, typically within one business day (T+1). Celevend does not hold or process vendor funds.

Customers who use the Platform agree to:

• Provide accurate information when making bookings, including event dates, locations, and requirements
• Honour confirmed bookings and payment commitments
• Communicate any changes to booking requirements promptly
• Treat vendors with respect and professionalism
• Provide honest, fair, and factual reviews of services received
• Not misuse the Platform to harass vendors, submit false bookings, or engage in fraudulent activity
• Pay all applicable fees, including deposits and balance payments, in accordance with the booking terms

Payment Processing

All payments on the Platform are processed securely through Paystack, a licensed payment processor regulated by the Central Bank of Nigeria. Celevend does not store your card details or banking information. By making a payment, you agree to Paystack's terms of service.

Deposit Structure

Bookings require a deposit to confirm. The default deposit is 50% of the total booking amount, though vendors may set custom deposit percentages for their services. The remaining balance is due before the event date.

Booking Types

Bookings are categorised by urgency, which affects payment deadlines and cancellation windows:

• Standard bookings: Event date is 7 or more days away. Unpaid bookings expire after 24 hours.
• Short-notice bookings: Event date is between 72 hours and 7 days away. Full payment is required upfront. Unpaid bookings expire after 6 hours.
• Urgent bookings: Event date is within 72 hours. Full payment is required upfront. Unpaid bookings expire after 2 hours.

How Payments Are Split

When a customer makes a payment, Paystack automatically splits the transaction: the vendor's share (after commission) is settled directly to the vendor's bank account, and the platform commission is retained by Celevend. This happens at the point of transaction — Celevend never holds vendor funds.

Digital Products

Celevend may offer paid digital products, such as digital event invitations (e-invites). Prices for digital products are stated at the point of purchase. Digital products are delivered electronically and, to the maximum extent permitted by law, are non-refundable once the product has been generated or the invitation link has been delivered. By supplying photos, names, text, or other content for use in a digital product, you warrant that you own or have the necessary rights to that content and that its use will not infringe any third-party rights.

Currency

All prices and payments on the Platform are in Nigerian Naira (NGN). Celevend does not currently support other currencies.

Customer Cancellations

Customers may cancel bookings subject to the windows below. Refunds are calculated on the total amount paid at the time of cancellation, and a processing fee applies as stated. This is the binding platform cancellation policy; any cancellation or refund terms displayed by an individual vendor apply only to the extent that they are more generous to the customer.

• Standard bookings (7+ days out): Cancellation within 24 hours of payment (grace period): 95% refund (5% processing fee). After the grace period: 50% refund (less 5% processing fee) if cancelled 7 or more days before the event; 25% refund (less 5% processing fee) if cancelled 3–7 days before the event; non-refundable less than 3 days before the event.
• Short-notice bookings (72 hours – 7 days out): Cancellation within 2 hours of payment (grace period): 90% refund (5% platform fee + 5% vendor fee). After the grace period: 50% refund (less 5% processing fee) if cancelled 24 or more hours before the event; non-refundable less than 24 hours before the event.
• Urgent bookings (within 72 hours): Non-refundable, as vendors commit resources immediately. This does not affect your entitlement to a full refund where the vendor cancels or fails to deliver the service.

Vendor Cancellations

Vendors may cancel bookings that are in "pending" or "confirmed" status. If a vendor cancels after a customer has paid, the customer is entitled to a full refund of all amounts paid. Where payment has already been settled to the vendor, the vendor is contractually obliged to remit the refund, and Celevend may recover unpaid refund amounts from the vendor as described below. Repeated vendor cancellations may result in account penalties or suspension.

Refund Processing

Celevend does not hold customer or vendor funds. Payments are split at the point of transaction and settled by Paystack directly to the vendor's bank account, typically within one business day. How an approved refund is paid depends on settlement status: if the payment has not yet settled, the refund is processed automatically through Paystack (typically 5–10 business days depending on your bank or card issuer); if the payment has already settled to the vendor, the vendor is responsible for paying the approved refund within 5 business days. Where a vendor fails to pay an approved refund, Celevend may suspend the vendor's account and recover the amount from the vendor, including by set-off against amounts arising from the vendor's future transactions on the Platform. Celevend facilitates refunds in good faith but, not being the recipient or holder of the funds, is not itself obliged to pay refunds out of its own money.

Disputes

If you are dissatisfied with a service or believe a refund is warranted, you may raise a dispute through the Platform within 7 days of the event date. Celevend will review the dispute in good faith and may mediate between the customer and vendor. Celevend's determination is limited to remedies available on the Platform and does not restrict either party's rights under Section 14 (Governing Law and Dispute Resolution) or under applicable consumer protection law.

Vendors may access premium features through paid subscription plans. Current tiers are:

• Free: 8% commission, up to 3 service listings, up to 6 images per service
• Basic (₦5,900/month): 5% commission, up to 10 service listings, up to 15 images per service, video uploads
• Pro (₦19,900/month): 3% commission, unlimited service listings, unlimited images per service, video uploads, priority support

Billing

• Subscriptions are billed monthly through Paystack
• Subscriptions auto-renew unless cancelled before the next billing date
• Subscription payments are non-refundable for the current billing period
• If a subscription expires or is downgraded, service listings exceeding the new tier's limits will be hidden (not deleted) until the subscription is renewed or upgraded

Identity Verification

Vendor identity verification (NIN) is free and separate from the subscription system. Verification earns a trust badge on your profile and is strongly encouraged but not required to list services.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of Nigerian law
• Post false, misleading, or deceptive content
• Impersonate another person or entity
• Harass, threaten, or abuse other users
• Attempt to circumvent Platform fees by arranging direct payments outside the Platform
• Scrape, crawl, or use automated tools to extract data from the Platform
• Upload malicious code, viruses, or harmful content
• Manipulate reviews or ratings
• Create multiple accounts to evade suspensions or restrictions
• Interfere with the proper operation of the Platform

Celevend reserves the right to suspend or terminate your account at our discretion if you:

• Violate these Terms or any applicable laws
• Engage in fraudulent, abusive, or deceptive behaviour
• Receive repeated complaints or negative feedback indicating a pattern of poor conduct
• Fail to fulfil confirmed bookings without reasonable justification (vendors)
• Fail to pay outstanding fees or charges

Where possible, we will provide notice before suspending or terminating your account. In cases of serious misconduct or fraud, we may act immediately without prior notice.

You may close your account at any time by contacting support@celevend.com. Account closure does not release you from any outstanding obligations, including pending bookings or unpaid fees.

All content, features, and functionality of the Platform — including the Celevend name, logo, brand colours, software, text, graphics, and design — are the property of Celevend Limited and are protected by Nigerian and international intellectual property laws.

By posting content on the Platform (such as service photos, descriptions, or reviews), you grant Celevend a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content in connection with the Platform and its promotion. You retain ownership of your content.

You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without our written permission.

Celevend acts as a marketplace facilitator and is not a party to agreements between customers and vendors. To the maximum extent permitted by law:

• We do not guarantee the quality, safety, legality, or timeliness of vendor services
• We are not responsible for disputes between customers and vendors, though we may assist in mediation
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability to you for any claim arising from your use of the Platform shall not exceed the total fees and commissions actually received by Celevend in connection with your use of the Platform in the 12 months preceding the claim
• We do not guarantee uninterrupted, error-free, or secure access to the Platform

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by our negligence, or your statutory rights under the Federal Competition and Consumer Protection Act 2018 to the extent they cannot be waived.

You use the Platform at your own risk. We encourage customers to review vendor profiles, ratings, and reviews before making bookings.

You agree to indemnify, defend, and hold harmless Celevend Limited, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Platform, violation of these Terms, or infringement of any third-party rights.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to arbitration before a sole arbitrator seated in Lagos, Nigeria, conducted in English in accordance with the Arbitration and Mediation Act 2023.

Nothing in this clause prevents either party from seeking urgent injunctive relief from the courts of Lagos State, Nigeria.

Celevend reserves the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If you disagree with any changes, you should discontinue use and close your account.

• Entire agreement: These Terms, together with the Privacy Policy and any policies expressly referenced in them, constitute the entire agreement between you and Celevend regarding the Platform and supersede all prior statements, representations, or agreements, whether written or oral.
• Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
• No waiver: Celevend's failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms or your account without our prior written consent. Celevend may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
• No agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Celevend, or between Celevend and any vendor. Vendors are independent contractors.
• Force majeure: Celevend is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, government action, network or power failures, or failures of third-party payment or infrastructure providers.
• Survival: Sections that by their nature should survive termination — including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law — survive any termination of these Terms or your account.

For questions, concerns, or notices regarding these Terms of Service: